Managing Conflict

Managing conflict is often a daily occurrence for managers – they have to be able to navigate conflict on multiple levels. If left unchecked, conflict can fester under the surface and explode when you least expect it, with disastrous effects on individuals and teams.

However, conflict can be a great insight into opportunities and, correctly handled, can strengthen relationships. If managers understand the causes of conflict and that people react differently, and if they can channel that conflict into a productive phenomenon that increases innovation, they will be on their way of creating a high performing team.

We're created the Managing Conflict eLearning module to equip managers with the basic knowledge they need to identify the difference between constructive and destructive conflict and put a stop to the destructive conflict before it escalates. They will also be able to develop a strategy to mediate and resolve conflicts between team members.

Fully online and interactive, available 24/7 on any device, with no time limits, thanks to our state-of-the-art LMS, with an assessment at the end of the module. This training module is part of a group of eLearning modules specifically designed for Management Training. All of them are created to include real-life scenarios, role plays and other engaging activities. They are also available in different languages. A certificate can be downloaded upon successful completion of the course.

Course Outline

  • Managing Conflict
  • Constructive Conflict
  • Destructive Conflict
  • Assessment

All our modules can be purchased instantly. If you'd like to know more, or have a requirement for over 50 users, please get in contact with one of our learning experts.