Sponge Video: Retail Rework - Customer service and experience

How to strengthen customer service skills and empower store associates to keep customers coming back.

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Sponge Video: Retail Rework - Safety and security

How to rethink retail safety, compliance and ethics training with Katie Hall, Senior Learning Designer, Sponge.

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Sponge Video: Retail Rework - Mobile and microlearning

As retail becomes more agile, Charlotte Bryce of Sponge looks at how to make sure learning solutions meets the needs of busy retail associates.

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Sponge Video: Retail Rework - Sales and product knowledge

Julie Wedgwood, Head of Learning Strategy at Sponge looks at how to close the employee knowledge gap in retail.

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Sponge Video: Retail Rework - Onboarding and talent

Sponge’s Liam O’Meara looks at how to get retail associates up to speed quickly and keep talent in the business

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