How to empower call centre teams to perform at their best

We’re championing the people on the front line of customer service to highlight what they can achieve with the right learning opportunities.

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GDPR: From panic to strategy in 5 easy steps

In this guide, we cover five steps to move your organisation closer to implementing a continuous learning strategy around GDPR.

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3 reasons not to panic about GDPR training

In the rush to GDPR compliance, Jason Plunkett explains how to 'keep calm and carry on' with an effective training plan.

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How to boost employee expertise to deliver a successful omnichannel retail experience

Find out how digital learning, microlearning and reinforcement make your omnichannel retail strategy more effective.

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Is it time to rethink sexual harassment training?

There’s evidence to suggest sexual harassment training is failing to hit the mark. As organisations come under pressure to act, what role should training play in culture change?

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How to forge a strong GDPR learning campaign

Jason Plunkett looks at the role of a multi-discipline learning campaign in delivering lasting GDPR compliance.

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Why aren’t organisations taking GDPR training seriously?

As the GDPR deadline looms, why are some companies yet to implement training, while others are forging ahead? Jason Plunkett looks at the barriers to action.

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Why training for millennials is investing in the future

Sally Atkinson, Learning and Organisational Development Director at Tetra Pak talks to us about the importance of investing in training for millennials.

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How L&D and employees can both learn from an elibrary

James Foster looks at the role an elibrary can play in empowering employees to drive their own personal development.

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Webinar: How to create a winning learning campaign

Catch up on the Learning & Skills Group webinar for inspiration on how to implement a successful learning campaign.

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Triple award win for AXA’s inspired customer services team

Judges at the Learning Awards 2018 are the latest to recognise our blended learning campaign for AXA with another major award.

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4 principles behind a winning learning campaign

What makes a successful learning campaign? We look at the four guiding principles behind a triple award-winning example.

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